returns

If you wish to return an item from your order with us, it's very easy. You can do so within 14 days. Please also refer to our cancellation policy.

Here are the steps you need to follow if you want to register a return from Germany :

1. Customer account login: Please log in to your customer account . There you will find all your orders and can request returns directly online.
2. Request a return: Select the order from which you wish to return items and follow the on-screen instructions. You will be asked to select the items you wish to return.
3. Create a return label: After you have requested a return, you will receive a link from us to create the return label, which you can then affix to the package. This label contains all the necessary information to ensure your shipment is returned to us correctly.
4. Return shipping: Use this return label or the QR code, which can be used for drop-off at DHL. For returns within Germany, we charge a flat return fee of €3.90, which is automatically deducted from the value of the returned goods. Why? Returns burden the environment due to duplicate transport and incur actual processing costs. We believe that conscious shopping – in the spirit of Ayurveda & Yoga – is better in the long run than quickly ordering and returning items. We also recommend that you pack your return securely and include a copy of the delivery note to ensure your return arrives safely.
5. Refund: Once we have received and inspected your return, the purchase price minus the return shipping costs will be refunded to the originally chosen payment method.

Here are the steps you need to follow if you want to register a return from abroad :

1. Customer account login: Please log in to your customer account . There you will find all your orders and can request returns directly online.
2. Request a return: Select the order from which you wish to return items and follow the on-screen instructions. You will be asked to select the items you wish to return.
3. Return shipping costs: Please note that we unfortunately cannot cover the costs of returns from abroad. You are therefore responsible for these return shipping costs. We recommend that you pack your return securely, include a copy of the delivery note, and, if possible, use a shipping provider that offers tracking. This way, you can be sure that your return arrives safely.
4. Refund: Once we have received and inspected your return, the purchase price will be refunded to the originally chosen payment method.

If you have any questions or need help, please don't hesitate to contact us. Thank you for your order and we hope to see you again soon in our shop!